Guru Beads

Return Policy

• No refunds; exchange or store credit only
• Must present original receipt
• Must be made within 5 days of purchase
• Items must be new and in original packaging
• All clearance/sale items are final
• Store credit will be generated in the form of a receipt stating the amount which must be surrendered upon redemption
• Store credit cannot be redeemed for cash
• Store credit is valid within one year from issue date
• No returns on media (books, CDs and DVDs)
• No returns on tsampa
• Zambala, Inc. reserves the right to limit or refuse to accept the return of a product at any time for any reason

Online Orders

• No refunds; exchange or store credit only
• Customer must pay shipping costs to return item (insurance recommended)
• Returns must be made within 5 days of delivery
• Customer must contact us via email, fax, or phone to notify us of the return
• Items must be new and in original packaging
• All clearance/sale items are final
• Store credit will be generated in the form of a receipt stating the amount which must be surrendered upon redemption
• Store credit cannot be redeemed for cash
• Store credit is valid within one year from issue date
• No returns on media (books, CDs and DVDs)
• No returns on tsampa
• Customer must contact us and send pictures within 5 days of delivery and notify us if the items are defective or were damaged during shipping
• Defective or damaged items must be shipped back to us within the 5 days and upon delivery we may refund you the cost for shipping
• Customer must email, fax or mail us a copy of the shipping receipt
• A replacement item will be shipped to the customer at our expense
• If a replacement item is unavailable a refund will be issued
• All international orders are final
• Zambala, Inc. reserves the right to limit or refuse to accept the return of a product at any time for any reason

Backorders

• Backorders will be shipped once stock arrives
• Customer is allowed to cancel backorders for a full refund

Special/On-Hold Orders

• Special orders require a 50% down payment of the cost of the item
• Special orders are not eligible for return
• On-hold orders must be picked up within the agreed date

Antique Dzi Beads

• Antique dzi beads have a lifetime satisfaction guarantee
• May be returned at any time given the item is in original condition and has the original certificate of authenticity
• Returns are subject to a 30% restocking fee of the original purchase price